Perhaps you have a situation where two different suppliers have the same bank account (BSB and account). This is not a typical situation but can be manually handled in Careflo.
Another reason is that you could have a carer that pays invoices for a participant and you use the payment batch to pay that carer back.
In both cases, you have two options:
Change so each supplier have their own bank details (i.e. unique) and are paid directly. In the case of the carer they should stop paying the invoices OR
Remove the bank details from those suppliers and pay them manually
The issue is that when Careflo packages up the payment file for processing it assumes that BSB and bank account number is unique and therefore bundles them together.
If one of the suppliers is used most of the time then you can:
Leave that one supplier as is (the one with most transactions) so that the bank account details are unchanged and it is paid using the payment batch.
Update the other suppliers with the same payment details to remove the BSB and bank account number from those supplier which means it will be marked to be paid manually.
All the other processing is the same (process invoice, approval, claim) but in payments they will be separated. The least frequent one will be paid manually and marked as paid in Careflo, see screenshots below.
Screenshot showing suppliers with empty bank details - Manual payment option
Pay the amount manually in your online banking and then mark it as paid by following the step below.
Click "Manual Payment" and simply enter the Payment Date to mark it as paid:
