Caregiver: Alternate Caregiver Performed Services.  Verified Services Performed.

When there is a change in the caregiver on any shift at the last minute

Caregiver: Failed to Check-In.   Verified Services Performed

When Caregiver forgot to Clock-in & manual clock-in is done by the agency/admin user

Caregiver: Failed to Check-Out.   Verified Services Performed

When caregiver failed to clock out & manual clock-in is done by the agency/admin user

Caregiver: Scheduling Mistake.   Verified Services Performed.

When any change in schedule is done by the agency manually after the schedule has been performed by the caregiver or when any change is done in the schedule after the scheduled start date/ time has passed Or when any change is done once the schedule is posted to TELLUS in Schedule status (this is generally in case when schedule is posted 24 hours in advance)

eVV Device: Device Lost or Stolen.   Verified Services Performed.

When Caregiver is not able to Clock-in/ Clock-out from Smartphone app

eVV Device: Device Not Yet Operational.   Verified Services Performed.

When Caregiver is not able to Clock-in/ Clock-out from Smartphone app

eVV Device: Malfunctioning Device.   Verified Services Performed.

When Caregiver is not able to Clock-in/ Clock-out from Smartphone app

eVV Device: No Phone/Device/Verification Method Available.   Verified Services Performed.

When Caregiver is not able to Clock-in/ Clock-out from Smartphone app or IVR or any alternative method at client’s location

eVV Device: Recipient Would not Allow Caregiver to use their Phone.   Verified Services Performed.

When Caregiver is not able to Clock-in/ Clock-out from IVR from client’s device

eVV Device: Telephone/Telecommunications Inavailable or Failure.   Verified Services Performed.

When Caregiver is not able to Clock-in/ Clock-out from IVR

General: Disaster or Emergency.   Verified Services Performed.

When Clock-in/ Clock-out/ any change in schedule is done manually by the agency after the scheduled start date/time has passed Or when any change is done once the schedule is posted to TELLUS in Schedule status (this is generally in case when schedule is posted 24 hours in advance)

General: Services Provided at Alternate Location.   Verified Services Performed.

When Clock-in/Clock-out by the caregiver is not done at the client’s location & the agency is inputting the data manually

Telemedicine Visit

When service is done without an actual caregiver at the client’s place. In our system when the shift is approved as an open shift, or no caregiver is assigned to the shift.

Acceptable per Payer Rule

When the payer has allowed manual clock-in/clock-out or changes in the schedule. – This is not applicable in general