Multiple Accounts Policy
We allow only one account per player. Creating more than one account is strictly prohibited and may lead to the suspension of all accounts and confiscation of winnings.
What to do if you have multiple accounts?
If you have accidentally created more than one account, please contact us via email: pksupport@casinomcw.com. We will help you resolve the issue and ensure your account remains compliant with our terms. In cases of intentional violations, we reserve the right to take further actions, including account suspension.
Why this policy?
Having one account ensures that every player enjoys a fair and equal chance of winning. It also helps us protect your personal data and ensures all activities on your account are monitored for security purposes.
FAQ
Question | Answer |
Can I have multiple accounts if I use different devices? | No, creating multiple accounts is not allowed, regardless of the device you use. All accounts are monitored to maintain fair play and security standards. |
What happens if I have more than one account? | If you create more than one account, you risk having all your accounts suspended, and any funds in those accounts may be forfeited. Contact support immediately to resolve any accidental multiple accounts. |
Can I have an account for a family member? | Each player must have their own individual account. Sharing accounts between family members is not allowed. However, if you believe there is a special circumstance, please reach out to our support team for guidance. |
How do I close my extra account? | If you have an additional account, please contact Customer Support to have it closed. We’ll assist in closing the duplicate account and ensure your main account remains active. |
Protecting Your Account and Personal Information🛡️
Creating multiple accounts may put your personal information at risk, as it could lead to unauthorized access or fraud. By ensuring that you only have one account, we can better protect your personal details and ensure your security.
Bonus Abuse Prevention🎁🚫
Our policy of allowing only one account per player helps us prevent bonus abuse and ensures that all players have a fair opportunity to enjoy promotions and rewards.
Verifying Your Identity✅
If you're having trouble with account management or think you may have created a duplicate account, we may request identity verification to ensure that your account is legitimate and to prevent any unauthorized activity.
❗ Takes longer than expected?
If you have difficulties performing these steps, please contact our support team with your username.