1. Contact Customer Support
-Reach out via Live Chat or Email to the support team.
-Email: Attach a screenshot of your deposit confirmation.
2. Provide the Required Details
In your message, include:
- Your username or account ID.
- Date/time and amount of your deposit.
- Details of the bonus offer you expected (e.g., percentage, bonus type).
3. Take Screenshots
If possible, send:
-A screenshot of the bonus promotion page showing the offer.
-A screenshot of your deposit confirmation (receipt).
Tips:
- Ensure that you meet all the bonus requirements (e.g., minimum deposit).
- Contact support as soon as possible to resolve the issue.
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MCW is a top online gaming site offering sports betting, casino, slots, and more. We've served the Asia Pacific market since 2015 with a fully licensed and regulated platform, ensuring a safe and fair gambling experience. Our advanced security measures keep your information confidential and our 24/7 live customer support team is always available to help. We offer competitive prices, a wide range of games, and secure payment options. Our mission is to provide the best responsible online gambling experience.