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MYR - Handling Miss Funds

Updated today

🔹 How to know if funds are stuck?

1. Go to Report > Transfer under the player’s username.

2. Find a First Fail transaction → change status from Fail to Pending.

3. Once set to Pending, funds return automatically after maintenance.

4. If funds are confirmed stuck, copy the username + screenshot and submit via Google Form or send in MCW CS - PHP | MYR group (format: Username | Stuck Funds).


🔹 Important Notes:

5. If there are NO Pending transfers, it means the transfer went through and funds are in the game provider’s wallet.

• Reply to the player using the predefined message:

“Stuck Funds Due to Maintenance.”

6. If there are NO Stuck Funds and NO Balance, check the Adjustment tab to see if Risk & Fraud has already refunded the funds.






🔹 HANDLING ADJUSTMENTS & FINAL CHECK

1. If you see a recent Adjustment, reply to the player’s email using the predefined message:

Fraud Forfeit Winnings.

2. If there are NO Pending Transfers, NO Stuck Funds, and NO Adjustments, it means the player lost.

3. Confirm by checking the Cash Flow:

• The total money the player Transferred to the games should match the total Win/Loss from Today’s Bet or Bet History.

4. Sample: Player Transferred MYR 152.21 to the game.





🔹 FINAL CONFIRMATION

But lost all of it as seen in the Bet History.


🔹 Once this is completed

Just reply to the email using the predefined message:

Stuck Funds Reversed.


You can check more details here:


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