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MYR - Handling Bet Disputes

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🔹 Bet Disputes – Procedure

When a player disputes a bet, they usually claim that money is missing or that they won but the prize was not credited to their account.

👉 In 99% of cases, the issue comes from the player not fully understanding the game rules.


🔹 Case 1: Wrong Settlement

  1. ❓ Ask the player how much they believe is missing.

  2. 📊 Check in BO > Report > Bet.

  3. 🖼️ Request a screenshot of the betting history from the game itself.

  4. 📖 Compare the bet details against the official game rules.

  5. 🗣️ Explain to the player why their bet lost.

➡️ If you cannot find the explanation in the rules, escalate to the group and inform the player they will be updated by phone or email once the result is confirmed.


🔹 Case 2: Winnings Not Credited

  1. ❓ Ask the player what game they played and how much they won.

  2. 📊 Check in BO > Report > Bet.

  3. 🖼️ Request a screenshot of the winnings (if possible) and the betting history from the game itself.

  4. 📖 Verify the bet details against the official game rules.

  5. 🗣️ Advise the player to check their Betting Records.

  6. 🔍 If the case involves a Bonus Round, check all related bets.

📌 Note: Bonus round bets may show as “0” — count all “0” bets and explain this to the player.


You can check more details here:


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