📸 How to Take a Screenshot or Screen Recording
Taking a screenshot or screen recording is a great way to clearly demonstrate an issue — whether it’s for a technical bug, error message, or just to report a problem to customer support.
Below are detailed instructions for different devices:
🖥️ 1. How to Take a Screenshot
Windows (PC)
Full Screen:
Press PrtScn (Print Screen) → this captures the entire screen and copies it to your clipboard.
→ Paste it into a program (like Paint or Word) using Ctrl + V.
Active Window Only:
Press Alt + PrtScn → captures only the currently active window.
Specific Area:
Press Windows + Shift + S → opens the Snipping Tool.
→ Select the desired rectangular area; the screenshot is copied to your clipboard.
Mac
Full Screen:
Press Command + Shift + 3 to capture the entire screen.
Specific Window:
Press Command + Shift + 4, then Spacebar, and click the window you want to capture.
iPhone (iOS)
Recent Models (without Home button):
Press Side Button + Volume Up at the same time.
Older Models (with Home button):
Press Home Button + Side/Top Button at the same time.
📂 The screenshot will appear in the Photos app.
Android
Press Power Button + Volume Down at the same time.
Hold for about one second to capture.
📂 The screenshot will be saved in your Gallery or Photos app.
🎥 2. How to Take a Screen Recording
Windows (PC)
Press Windows + G to open the Game Bar.
Click the Capture button (or press Win + Alt + R) to start recording.
Press Win + Alt + R again to stop recording.
📂 The video will be saved automatically in Videos > Captures.
Mac
Press Command + Shift + 5 to open the screen capture toolbar.
Choose Record Entire Screen or Record Selected Portion, then click Record.
To stop, click the Stop button in the menu bar or press Command + Control + Esc.
📂 The recording is saved to your Desktop by default.
iPhone (iOS)
Open Control Center (swipe down from the top-right corner, or up from the bottom on older models).
Tap the Record button (a circle with a dot inside). Recording starts after a 3-second countdown.
To stop, open Control Center again and tap Record, or tap the red status bar at the top and confirm Stop.
📂 The recording will appear in the Photos app.
Android
Swipe down from the top to open Quick Settings.
Tap Screen Recorder.
Choose whether to record audio or show touches on the screen.
Tap Stop when finished.
📂 The recording will be saved in your Gallery or Photos app.
📤 3. How to Share Your Screenshot or Screen Recording
By Email:
Attach the screenshot or video file to your support email.
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