Donations are processed through one of our donation processing options: Stripe or PayPal. You'll connect one of these accounts to you CauseVox account in your Settings when you select Donation Form from the menu on the left.
If you don't yet have one of these accounts, you can easily set one up on PayPal or by simply selecting Connect With Stripe where you'll be taken to a page to create an account, or if you already have one, you can sign in with your email and password.
To connect a PayPal account, all you need is the email address connected to PayPal.
When you set up your donation processor account, you'll also connect a bank account to your donation processor.
When funds are processed, donations will be deposited individually and directly into your donation processor account.
For more information on setting up Donation Processing, view our article How To Set Up Donation Processing
Now, you're all set to start receiving donations. When a donor clicks on the Donate button, they're brought to your donation tiers and can select one or choose "Other Amount."
From here, donors are asked to fill our their name, email address, home address.
For Stripe, donors are asked to enter in their credit card directly on the form.
For PayPal, donors are redirected to complete their donation either by credit card or through your PayPal account.
Once the transaction is complete, the funds are deposited in your donation processor account.
CauseVox will then deduct the transaction fee on each donation, and the donation processor will deduct their fee as well.
CauseVox fees are as follows:
- Free plan = 5% per transaction
- Lite plan = 4.5% per transaction
- Standard plan = 4.25% per transaction
Donation Processor fees are typically 2.9% + $0.30 per transaction, and are 2.2% + $0.30 per transaction for nonprofits.
To offset these fees, you're able to use Donation Tipping, which gives your donors the option to cover your transaction fees for you.
Note: If the donor added donation tipping to their donation amount, that full amount is deposited in Stripe, and is therefore included in tax-deductions, if applicable. Should the tipping amount be more than the transaction fee, the leftover amount remains in your Stripe account.
Transfer To Bank Account
If you used PayPal, the process is the same, except that donations must be manually requested to be transferred into your bank account. Once you request your bank transfer, it typically takes about 3-5 days to be deposited in your bank account.
Funds are available to be deposited into your bank account throughout your campaign, and there's no penalty for not reaching your goal.