Q: I encountered a problem while playing a game (slots, live dealers, or originals) on Chanced. How can I resolve it?
A: We apologize for any inconvenience you experienced during gameplay. To help us address the issue promptly, please provide us with the following details:
Specific Game: Please let us know the name of the game you were playing when the problem occurred.
Rough Time of Gameplay: If possible, provide an approximate time when you played the game.
Game ID: If you have the Game ID, please include it in your message. Not sure how to do that? Click here to know how to find a Game ID.
Specific Issue: Describe the specific problem or issue you encountered during gameplay.
Screenshot: If you've taken a screenshot of the issue when it happened, please share it us. It helps us a lot to pinpoint the exact issue that occurred.