Best Practices for Handling Declined Payments in Chariot
If you encounter a situation where a customer's payment is declined in Chariot due to insufficient funds or other issues, there are several steps you can take to resolve it effectively.
Understanding Payment Declines
Payment failure can occur for various reasons, including:
Insufficient funds in the customer’s account
Issues with the card used for payment
Technical issues with the payment processor
It’s important to address these promptly to maintain a positive customer experience.
Recommended Actions for Declined Payments
When a payment is declined, consider the following actions:
Retry the Payment: - Attempt to process the payment again using a different card if available.
Send a Payment Link: - Use the option to send a new payment link to the customer. This allows them to settle the payment online using an alternative card or payment method.
Issue a New Invoice: - Generate and send the customer a new invoice for the outstanding payment. Ensure the invoice provides clear instructions for the customer to complete the payment.
Log a One-Time Payment: - If appropriate, work with the customer to log a one-time payment using an alternative payment method.
Detailed Steps for Alternative Methods
Sending a Payment Link
Follow these steps to send a payment link:
Navigate to the payment section in your application.
Select the option to send a new payment link.
Provide the customer with this link so they can retry the payment online using a different method.
Issuing a New Invoice
To issue a new invoice:
Go to the billing or invoices section of your application.
Choose the option to create a new invoice.
Include all necessary details regarding the payment and send it to the customer.
Considerations for Payment Failures
When handling declined payments, keep the following in mind:
Communicate clearly and promptly with customers about the issue and their options.
Provide multiple payment method options to increase the likelihood of successful payment.
Keep a record of all payment attempts and customer communications for future reference.
By following these practices, you can manage payment declines efficiently and maintain a strong relationship with your customers.
Related Topics
How to Set Up and Manage Payment Methods in Chariot
Understanding Payment Processing in Chariot