Quiet Hours allow you to control when automated communications are sent to customers.
This feature is highly recommended for any automation that sends emails or SMS messages.
Why Quiet Hours Matter
Without Quiet Hours enabled:
Emails or texts could send late at night
Customers may respond when your team is unavailable
Communications may feel intrusive or unprofessional
Quiet Hours help you:
Respect customer time
Prevent midnight messages
Align communications with business hours
Maintain better response expectations
Where to Find Quiet Hours
Go to Settings
Navigate to Automations
Click on Communication Settings
You’ll see a list of actions that can be controlled by time restrictions. Each action can have its own Quiet Hours configuration.
How to Add Quiet Hours
Step 1: Select the Action
Click on an action under Communication Settings.
If no Quiet Hours are set, it will indicate that none are configured.
Step 2: Click “Add Quiet Hours”
You’ll see a simple dialog of a start and end time.
Step 3: Set Your Time Window
Example:
Stop sending emails at 9:00 PM
Resume sending emails at 7:00 AM
After entering your times, click Save.
Now, emails will not send between 9:00 PM and 7:00 AM daily.
If an automation triggers during that window, the message will wait until the allowed sending time.
Real-World Example
Without Quiet Hours:
A customer submits a web form at midnight
Your welcome automation sends immediately
Customer receives email at 12:00 AM
With Quiet Hours enabled:
The same automation waits
Email sends at 7:00 AM instead
Much more professional and customer-friendly.
Best Practices
Always configure Quiet Hours before activating communication automations
Align Quiet Hours with your business hours
Set separate rules for Email and SMS if needed
Review all communication actions to ensure consistency
Setting up Quiet Hours takes just a few minutes but helps prevent avoidable customer friction.
Recommendation
If you plan to send any automated communications, we strongly recommend configuring Quiet Hours immediately.
It typically takes less than five minutes to set up across all communication types.