Setting Up Reviews in Chariot
Chariot makes it easy to collect customer reviews automatically after jobs are completed — and to direct happy customers to post on Google, Yelp, or any platform you choose. You manage all of this yourself directly from Settings, with no need to contact support.
Where to Find Review Settings
Go to Settings → General → Customer Reviews Configuration. This is your central hub for everything related to review requests.
What You Can Configure
Turn automated review requests on or off — choose whether Chariot sends review requests automatically after jobs are completed. You can enable or disable this at any time.
Set the send time — choose what time of day the review request goes out. Requests are always sent the day after the job is completed, during daytime hours only.
Add third-party review sites — paste in the direct links to your Google, Facebook, Yelp, or any other review pages. Customers who leave a 5-star rating will be sent straight to these links to post publicly.
How to Find Your Google Review Link
If you want to direct customers to leave a Google review, here's how to find your link:
Go to your Google Business Profile.
Select Read Reviews, then choose Get more reviews.
Copy the review link and paste it into the third-party review site field in Settings → Customer Reviews Configuration.
Sending Review Requests Manually
You can send a review request to any customer at any time — even if automated requests are turned off. Open the job, go to the Actions menu, and select the option to send a review request. This is useful for following up with specific customers outside the automated flow.
You can also turn off automated emails and texts on a per-job basis if a customer has asked not to receive them.
Viewing Your Reviews
Go to Reports → Customers → Reviews to see all review activity in one place. You can filter by date and by status:
Submitted — the customer completed a Chariot review
Requested, not submitted — the request was sent but the customer hasn't responded yet
Not requested — no review request has been sent for this job
Quick Summary
All review settings live in Settings → General → Customer Reviews Configuration — no need to contact support
Choose whether requests send automatically, what time they go out, and which review sites to link
5-star reviewers are sent directly to your linked public review sites to maximize conversions
Send manual review requests anytime from a job's Actions menu
Track all review activity under Reports → Customers → Reviews