What Are Quiet Hours?
Quiet Hours is a setting in the Automation Engine that prevents certain actions from firing during a specified time window — most commonly used for late at night or early in the morning when you don't want customers receiving texts, emails, or other outreach.
Quiet Hours are configured organization-wide, meaning they apply consistently across all automations in your account. They are configured per action type, so you can apply different windows to SMS vs. email vs. other actions.
Where to Find Quiet Hours
Go to the Automations tab in your left navigation menu.
Click on Communication Settings.
From here, you can manage Quiet Hours independently for each type of automated action.
How to Set Quiet Hours
Click on the action type you want to configure (e.g., Send SMS).
Click Add Quiet Hours.
Set your start and end time. Example: 9:00 PM – 8:00 AM.
Click Save.
When an action is scheduled to fire during the Quiet Hours window, Chariot will hold that action and deliver it at the start of the next allowed window (e.g., at 8:00 AM the following morning).
Which Actions Can Have Quiet Hours
The following actions can have Quiet Hours applied:
Send SMS — Always Recommended.
Send Email — Always Recommended
Send Email and SMS — Always Recommended
Create Task
Add Tag
Remove Tag
Update Job Stage
Unreserve Job
Send Liveswitch Link
Send Photo Requests
Send Web Form
Load Estimate Templates
Send Estimate
Real-World Example
Without Quiet Hours:
You have an Automation that's set to send an Estimate Reminder 6 hours after the estimate is sent
You send an estimate at 5pm
Customer receives text and email at 11pm
With Quiet Hours enabled (9 PM – 8 AM):
The same Action is queued by the Automation, but the messages do not send at 11pm
Instead, the text sends at 8:00 AM
Recommendation
Configure Quiet Hours before activating any automations that send customer-facing communications. It takes less than five minutes and prevents avoidable friction with your customers.