Chatsie Navbar is part of the Chatsie suite of apps creating the simplified smartphone experience. To work, the suite requires permissions from Android; occasionally security-conscious apps like banking apps will inadvertently flag those permissions as a security risk.
Try the following steps below to solve the issue, and if you don't have any luck please call us on 020 4524 0751 or email us on support@chatsie.com and we'll look into it for you:
1. Temporarily delete banking app
> On the Main Menu, scroll down to the bottom
> Tap Other options
> Tap Advanced
> Tap Delete apps
> Find the banking app and tap "Delete"
2. Reinstall Chatsie Navbar
> It is very important you do NOT delete Chatsie Navbar using the same steps as above
> On the Main Menu, scroll down to the bottom
> Tap Other options
> Tap Add apps
> Tap "Open Google Play"
> Search for "Chatsie Nav Bar" and select it
> Tap "Uninstall"
> Once the process is finished, tap "Install"
3. Reinstall HSBC app
> Search for your banking and select it
> Tap install
> Tap "Main Menu"
> Tap Add apps
> Scoll down to find you banking app and tap the icon to "Show" it, sliding the button to the right
> Return to Main Menu and find the app on your shortcuts app and attempt login.