FAQs
Answers to frequently asked questions.
My banking app is not working due to "Chatsie Navbar" - what should I do?
What is included with Chatsie Premium?
Do I get a discount if I’ve bought the handset and now upgrade to Chatsie Premium?
Can I upgrade to Chatsie Premium if I’ve already bought the handset?
What’s the difference between Chatsie Premium and just buying the handset?
Call volume is still too quiet - what can I do?
Chatsie Scam Shield: Why has this message been flagged? What do I do if a message is suspicious?
How do I connect a Bluetooth device / my hearing aid?
My screen goes to sleep too fast! How do I increase screen timeout?
Can I transfer / keep my photos from my old phone Chatsie?
My screen is too dim/dark. How do I change the brightness?
Can we keep our existing number if we switch to Chatsie?
Is the phone compatible with hearing aids? How do Chatsie phones accommodate the Hard of Hearing/Deaf?
Does the phone support location sharing? How do I find my phone if it is lost?
How do I increase, turn up or change the volume? My calls, ringer, ringtone and/or notification sounds are too loud / quiet
Can I make calls over Wi-Fi?
How do I turn on Wi-Fi calling?
Can I use my phone abroad?
What is the price of a Chatsie phone?
Why choose Chatsie?
Does Chatsie offer customer support?
Can I track my referrals and payments?
What happens if my referral returns the phone?
How does the affiliate referral process work?
How do I join the affiliate program?
Can I use Chatsie for overseas calls?
What if my friend didn’t use my referral code?
I’m struggling with or accidentally tapping buttons on the screen. Is there anything which I can do?
I am visually impaired - how do I increase the font size on the phone?
Does Chatsie store and sell my data?
I have lost my stylus - what do I do now?
I have dry fingers and other phone keyboards don’t work for me - how does Chatsie help?
I think I’ve been hacked - what do I do now?
How do I add and use YouTube?
How do I add and use Facebook?
How do I use Google Maps?
How do I add and use the NHS app?
How do I access online banking?
How do I add and use Whatsapp?
How do I make and receive video calls?
How do I take, send, and receive videos?
How do I take, send, and receive pictures?
What happens if I go over my 4GB of data?
I am being asked to choose a different "default" app - why?
How do I contact you if I need help?
Can my relatives / carers help me if I get stuck?
I am in a new location - how do I get on the Wi-Fi?
How do I add more apps?
How do I access my apps?
How do I delete text messages?
How do I send a (written) text message?
How do I send a (dictated) message?
How do I save a new number?
How do I make a phone call?
How do I use the stylus?
How frequently do I need to charge the battery?
How do I transfer my contacts / address book from my previous phone?
How do I change the SIM card?
I am being asked to accept the Terms and Conditions - what is involved here?
How long will my phone take to arrive?
Can I buy a wallet?
How much does Chatsie cost?
How to block numbers on Chatsie