FAQs
Answers to frequently asked questions.
How do I log in to Family Dashboard?
My banking app is not working due to "Chatsie Navbar" - what should I do?
What is included with Chatsie Assure?
Do I get a discount if I’ve bought the handset and now upgrade to Chatsie Assure?
Can I upgrade to Chatsie Assure if I’ve already bought the handset?
What’s the difference between Chatsie Assure and just buying the handset?
Call volume is still too quiet - what can I do?
Chatsie Scam Shield: Why has this message been flagged? What do I do if a message is suspicious?
How do I connect a Bluetooth device / my hearing aid?
My screen goes to sleep too fast! How do I increase screen timeout?
Can I transfer / keep my photos from my old phone Chatise?
My screen is too dim/dark. How do I change the brightness?
Can we keep our existing number if we switch to Chatsie?
Is the phone compatible with hearing aids? How do Chatsie phones accommodate the Hard of Hearing/Deaf?
Does the phone support location sharing? How do I find my phone if it is lost?
How do I increase, turn up or change the volume? My calls, ringer, ringtone and/or notification sounds are too loud / quiet
Can I make calls over Wi-Fi?
How do I turn on Wi-Fi calling?
Can I use my phone abroad?
What is the price of a Chatsie phone?
Why choose Chatsie?
Does Chatsie offer customer support?
Can I track my referrals and payments?
What happens if my referral returns the phone?
How does the affiliate referral process work?
How do I join the affiliate program?
Can I use Chatsie for overseas calls?
What if my friend didn’t use my referral code?
How much will Chatsie cost for our members?
I’m struggling with or accidentally tapping buttons on the screen. Is there anything which I can do?
I am visually impaired - how do I increase the font size on the phone?
Does Chatsie store and sell my data?
I have lost my stylus - what do I do now?
I have dry fingers and other phone keyboards don’t work for me - how does Chatsie help?
I think I’ve been hacked - what do I do now?
How do I add and use YouTube?
How do I add and use Facebook?
How do I use Google Maps?
How do I add and use the NHS app?
How do I access online banking?
How do I add and use Whatsapp?
How do I make and receive video calls?
How do I take, send, and receive videos?
How do I take, send, and receive pictures?
What happens if I go over my 4GB of data?
I am being asked to choose a different "default" app - why?
How do I contact you if I need help?
Can my relatives / carers help me if I get stuck?
I am in a new location - how do I get on the Wi-Fi?
How do I add more apps?
How do I access my apps?
How do I delete text messages?
How do I send a (written) text message?
How do I send a (dictated) message?
How do I block a number?
How do I save a new number?
How do I make a phone call?
How do I use the stylus?
How frequently do I need to charge the battery?
How do I transfer my contacts / address book from my previous phone?
How do I change the SIM card?
I am being asked to accept the Terms and Conditions - what is involved here?