FAQs
Answers to frequently asked questions.
By Chatsie1 author64 articles
- My banking app is not working due to "Chatsie Navbar" - what should I do?
- What is included with Chatsie Premium?
- Do I get a discount if I’ve bought the handset and now upgrade to Chatsie Premium?
- Can I upgrade to Chatsie Premium if I’ve already bought the handset?
- What’s the difference between Chatsie Premium and just buying the handset?
- Call volume is still too quiet - what can I do?
- Chatsie Scam Shield: Why has this message been flagged? What do I do if a message is suspicious?
- How do I connect a Bluetooth device / my hearing aid?
- My screen goes to sleep too fast! How do I increase screen timeout?
- Can I transfer / keep my photos from my old phone Chatsie?
- My screen is too dim/dark. How do I change the brightness?
- Can we keep our existing number if we switch to Chatsie?
- Is the phone compatible with hearing aids? How do Chatsie phones accommodate the Hard of Hearing/Deaf?
- Does the phone support location sharing? How do I find my phone if it is lost?
- How do I increase, turn up or change the volume? My calls, ringer, ringtone and/or notification sounds are too loud / quiet
- Can I make calls over Wi-Fi?
- How do I turn on Wi-Fi calling?
- Can I use my phone abroad?
- What is the price of a Chatsie phone?
- Why choose Chatsie?
- Does Chatsie offer customer support?
- Can I track my referrals and payments?
- What happens if my referral returns the phone?
- How does the affiliate referral process work?
- How do I join the affiliate program?
- Can I use Chatsie for overseas calls?
- What if my friend didn’t use my referral code?
- I’m struggling with or accidentally tapping buttons on the screen. Is there anything which I can do?
- I am visually impaired - how do I increase the font size on the phone?
- Does Chatsie store and sell my data?
- I have lost my stylus - what do I do now?
- I have dry fingers and other phone keyboards don’t work for me - how does Chatsie help?
- I think I’ve been hacked - what do I do now?
- How do I add and use YouTube?
- How do I add and use Facebook?
- How do I use Google Maps?
- How do I add and use the NHS app?
- How do I access online banking?
- How do I add and use Whatsapp?
- How do I make and receive video calls?
- How do I take, send, and receive videos?
- How do I take, send, and receive pictures?
- What happens if I go over my 4GB of data?
- I am being asked to choose a different "default" app - why?
- How do I contact you if I need help?
- Can my relatives / carers help me if I get stuck?
- I am in a new location - how do I get on the Wi-Fi?
- How do I add more apps?
- How do I access my apps?
- How do I delete text messages?
- How do I send a (written) text message?
- How do I send a (dictated) message?
- How do I save a new number?
- How do I make a phone call?
- How do I use the stylus?
- How frequently do I need to charge the battery?
- How do I transfer my contacts / address book from my previous phone?
- How do I change the SIM card?
- I am being asked to accept the Terms and Conditions - what is involved here?
- How long will my phone take to arrive?
- Can I buy a wallet?
- How much does Chatsie cost?
- How to block numbers on Chatsie
- How to make Chatsie rotate from portrait to landscape