To enable your Twilio integration with your Check Cherry account, start by going to Manage --> Business Settings --> Integrations, find the Twilio integration and click the Enable button.
If you are asked for your "Phone Number SID", go to your Twilio account, expand the Phone Numbers menu in the left sidebar, and select Manage --> Active Numbers.
Under Active Numbers --> Properties look to the Phone Number.
My text messages are showing as Undelivered
If you are getting an undelivered error on your text messages through Check Cherry, check your Twilio account to see what the cause of the error may be. From your account dashboard, click on the Monitor tab, then look for the Error logs below:
If you have set up your Twilio account correctly, but your text messages are not getting delivered, it may be because you have not registered them with a A2P 10DLC Campaign. Messages sent to US numbers will not be delivered if they are sent from numbers that are not associated with an approved A2P 10DLC Campaign.
A2P 10DLC refers to a system in the United States that allows businesses to send Application-to-Person (A2P) type messaging via standard 10-digit long code (10DLC) phone numbers. Carriers in the US consider all Twilio traffic to be A2P. Carriers’ A2P 10DLC offerings provide better delivery quality and lower filtering risk than long code SMS of the past, using the same phone numbers.
Do I need to register?
Yes, if you send SMS or MMS to U.S. phone numbers using long code numbers, you need to register for A2P 10DLC.
How do I register?
Registration is done through the Twilio Console. If you're an ISV, you can also use our registration APIs to register yourself and your customers. You can register through your Twilio account: https://help.twilio.com/articles/1260801864489-How-do-I-register-to-use-A2P-10DLC-messaging