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How do my customers log in?

Each user account captures helpful information about them including their bookings, payment methods, referral link and login records.

Updated this week

When someone books online, after they pay they will be given the opportunity to create an account. If the client does not create an account, you can send them an invitation to do so after they have booked by going to their account and clicking the Quick Send button.

You can find your user accounts by clicking Manage --> User Accounts:

What's included in a user account?

Basic Information:

  • First Name

  • Last Name

  • Business Name

  • Email

  • Phone

  • Address, city, state, zip

More Details:

  • Bio - enter any info you like here about the client.

  • Private notes - notes that only you can see; not the client.

Sales Tax (Only shows if you have a Tax Zone created):

  • Is this user tax exempt? Yes or No

    • Reason for the exemption

  • Supporting documentation (file upload)

Primary Image:

  • Usually an image of the person, but any image file will work

Roles:

  • Yes, allow this user to log in (checked by default)

  • Admin (gives the user admin access

  • Staff (gives the user staff access - more permissions available in this role

    • Bookings: Extended Permissions

      Allows this team member to see pricing, messages, make edits to bookings and more

    • Bookings: See All Bookings

      Allows this team member to see all confirmed bookings, including those they are not assigned to

    • Sales: Manage Leads & Proposals

      Allows this team member to manage leads and create proposals including pricing and messaging

  • Customer

Note: Only assign either customer or staff permission to a user - not both!

Customer Events

  • Current events, if any.

  • Past events

Saved Payment Methods

If a client has saved a credit card(s) it/they will be listed here (only the card type & last 4 digits will be shown)

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