To help your client feel taken care of and provide a great experience, we've put together a timeline of 7 key messages to elevate your client experience - before, during, and after the photo shoot!

How Can I Chat with the Client?
1. You can access the Chat thread with your client by clicking 'Chat' in the bottom menu.

2. Or you can access your Chat thread from within the Photo Shoot Details!

First Message: Gather Key Details for the Photo Shoot
​After being booked for a photo shoot, you'll receive a notification via the Cheezoo app and an email to confirm the booking. As soon as possible, send a friendly message thanking the client for choosing you and expressing your excitement to work with them. Use this opportunity to ask about the types of shots, poses, or moments they'd like you to capture. These details will help you create a customized Shot List for the shoot. Definitely let them know you're available to answer any questions they may have.
​
​Second Message: Pre-Photo Shoot Check-In
​A couple of days before the photo shoot, send a quick follow-up message to confirm the meeting location and time. This reassures the client and ensures you're on the same page.
​
​Third Message: Send a Day-Of Reminder
​On the day of the shoot, send a friendly reminder a few hours before the session. Let them know you're excited to meet them at the established meeting details.
​
​Fourth Message: Share a Sneak Peek
​Within a few hours after the photo shoot, follow up with a quick message thanking them again for the opportunity, and maybe send one "sneak peek" image from your shoot to help build excitement for the rest of the gallery!
​
​Fifth Message: Post-Delivery Guidance
​After you deliver the images to your client, send them a message to let them know they should have received a notification (via the app or email) that their gallery is ready to be viewed within the Cheezoo app. Mention that you're available to answer any questions and highlight that they can order prints directly through the Cheezoo app. (You may want to share this helpful link with them that walks through how to order prints through Cheezoo.)
​
​Sixth Message: Send a Gentle Reminder
​If 24 hours have passed since delivering the gallery and the client hasn’t approved the images or left a review, send a polite follow-up message. Gently remind them that payment will only process after they approve the images and submit a review, and that you'd love to hear their thoughts. (You may want to share this link with them that walks through how to approve the images and leave a review.)
​

Seventh Message: One Last Thank You
​Once the gallery is approved and the review is submitted, send a final message thanking the client again for their support. Let them know you're happy to answer any remaining questions and that you'd love to work with them again in the future!

By following this timeline of thoughtful, timely messages, you can create a seamless and personalized experience for your clients that makes them feel supported every step of the way! Strong communication not only helps set clear expectations, but also:

Remember, your words can be as important as your images in leaving a lasting impression for your client!