Understanding PAD Payments and PAD Discrepancies
Pre-Authorized Debit (PAD) payments (also widely known as Direct Debit payments) in Chexy allow for convenient and automated scheduled payments that can be withdrawn by your payee. However, a PAD discrepancy — such as an incorrect amount or mismatched details in a PAD request — may occasionally arise. Despite these issues, it is essential to understand how Chexy handles a PAD discrepancy to ensure uninterrupted payments.
Will My Payment Be Delayed Due to a PAD Discrepancy?
No, your payment will not be delayed due to a PAD discrepancy as long as the status of the payment has been marked as "accepted." When a PAD discrepancy is identified, Chexy ensures that, from the payee's perspective, the payment is processed on time — even while the discrepancy is being investigated and resolved internally. This applies to any PAD-related issues, including mismatched names, payment amounts, or due dates. During this time, your PAD payment may appear as PAD in review, which simply means Chexy is verifying the details before finalizing the transfer.
What Happens if a PAD Payment Discrepancy is Found?
If a discrepancy is found, Chexy’s PAD Payments Team will review the details and investigate the issue. In the meantime, the payment remains "accepted" for the payee, and there is no delay in the transfer. Common discrepancies might include:
Payee name mismatches
Payment amount mismatches (a mismatch between the PAD amount entered in Chexy and the PAD amount requested by the payee)
These PAD discrepancy investigations do not impact the payee's ability to access funds.
Steps to Take When a Discrepancy is Identified
When you identify a PAD discrepancy, follow these steps:
Contact Chexy for clarification: Review the payee, PAD amount, and any unexplained PAD request via Chexy support or your account portal. If you see a PAD in review status, this confirms the PAD discrepancy is being assessed.
Approve or resolve the request: Let Chexy know if you approve the PAD request or if you plan to address the PAD discrepancy directly with the payee.
Once you approve the resolution, Chexy will process the PAD payment accordingly and clear the PAD in review status.
How Long Does the Resolution Process Take?
Chexy typically resolves a PAD discrepancy within 4 business days. During this period, affected customers receive updates if further action is needed. If your payment shows a PAD in review status, follow the guide in the email or account notifications for next steps.
Assurances for Payees During Discrepancies
If payees have already marked a payment as "accepted," they will not experience a delay due to a PAD discrepancy. Even during internal investigations or while a transaction is listed as PAD in review, the payee's receipt of funds remains unaffected.
Summary and Key Takeaways
A PAD discrepancy does not cause payment delays, as long as payments are marked as "accepted."
A PAD in review status means Chexy is actively investigating the PAD discrepancy — your payee is not affected.
Chexy investigates and resolves every PAD discrepancy while keeping the payment process uninterrupted.
Updates regarding a PAD discrepancy are communicated within 4 business days.
You can contact Chexy to provide instructions on addressing a PAD discrepancy confidently.