PAD auto-charges
If a payment to a payee comes out for more than the amount you originally set, we've got you covered. Here's how our auto-charge works and what to expect.
What is the auto-charge?
When you set up a payment, enter an estimated amount that you expect to be withdrawn. If the actual withdrawal from your payee turns out to be higher than what you entered, we'll automatically charge your card on file to cover that difference — up to $500.
Example:
You've set up a utilities payment for $50.
Your payee withdraws $55.23.
Your card will automatically be charged $5.23 to cover the difference.
What's the maximum auto-charge amount?
We'll cover deficits of up to $500 per transaction. If the deficit exceeds $500, the charge will not be automatically covered and you will need to reach out to our Support team to take action manually. In this case, you will be notified via email and in your account, so you're aware.
Will I be notified of an auto-charge?
Yes! Whenever an auto-charge occurs, you'll receive a notification so you always know what's happening with your account.
How many attempts will there be for an auto-charge?
There will be one attempt to auto-charge the deficit amount. To avoid any issues, please make sure your card on file is valid and has sufficient funds.
If the auto-charge fails for any reason, you will need to reach out to our Support team to resolve this manually.