Chexy Help Centre

Troubleshooting

Solutions for common payment issues, errors, and frequently asked questions.

11 articles

Payment Setup & Scheduling

Payment Timing, Scheduling & Date Rules

Can I Use My Home Address for HOA or Property-Related Payments?

Why Can’t I Change the Email During a Blackout Period?

Supported Payments & Eligibility

What types of bills can I pay with Chexy? (Personal accounts)

How Do I Stop Future Payments to a Payee?

Do You Have a List of PAD-Supported Payees?

Payment Issues & Errors

My Payment Amount Changed. How Do I Update It?

Payment Status: Pending Updates & Payee Withdrawal Issues

Failed Payments: Resolution, Retries & Missed Windows

Managing Your Payments

Can’t update your card because a payment is “in progress”? Here’s what to do

Can I Use Chexy for Multiple Properties?