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What are the different ways I can pay rent with Chexy?
What are the different ways I can pay rent with Chexy?
Updated over 2 weeks ago

Chexy Wallet offers three different ways to send rent payments—Pre-Authorized Debit (PAD), Interac e-Transfer, and Bill Pay—but you can only use the method that your landlord is set up to receive.

The most important factor in choosing a payout method is what your landlord accepts.

Below, we outline the key differences between each method so you can understand how they work and determine which one your landlord already accepts.


1. Interac e-Transfer

Who Normally Accepts This?

  • Individual landlords & small property managers

  • Landlords who normally receive rent via Interac e-Transfer

How It Works

Interac e-Transfer sends your rent directly to your landlord’s email. Chexy sends the transfer on your rent due date at 12 PM EST, and your landlord receives an email from Interac with instructions to deposit the funds.

What You Need to Confirm with Your Landlord

Does your landlord accept rent via e-Transfer?
Do they have auto-deposit enabled, or will they need a security question?

Things to Know About e-Transfer

  • Transfers are sent at 12 PM EST on your rent day but may take 6–8 hours to be delivered.

  • If your landlord does not have auto-deposit enabled, they will need to answer a security question that you set up.

  • If your landlord does not deposit the e-Transfer within 7 days, it will expire.

  • Your landlord will receive an email confirmation from Interac but will not see "Chexy" as the sender—if needed, use the Chexy custom memo feature to add your name and unit number to the transfer.

💡 Use e-Transfer only if your landlord already accepts rent via Interac e-Transfer and you have confirmed their email is correct.

2. Pre-Authorized Debit (PAD) - Only if your landlord already has PAD as an accepted payment method.

Who Accepts This?

  • Large institutional landlords & property management companies

  • Landlords who already collect rent through PAD withdrawals

How It Works

With PAD, your landlord automatically withdraws rent from your Chexy Wallet—you provide your Chexy Wallet banking details/ a void cheque, and they initiate the withdrawal on rent day.

What You Need to Confirm with Your Landlord

Does your landlord accept Pre-Authorized Debit?
Have they set up your Chexy Wallet banking details correctly?

Things to Know About PAD

  • Chexy does not initiate the payment—your landlord must pull funds from your Chexy Wallet.

  • If your rent is due on a weekend or holiday, it won’t be processed until the next business day.

  • If your landlord requests a void cheque, you can download one from your Chexy dashboard.

💡 Use PAD only if your landlord already collects rent through Pre-Authorized Debit and has set up your account details correctly.


3. Bill Pay – Only If Your Landlord Is a Registered Payee for Bill Payments

Who Normally Accepts This?

  • Large landlords & property management companies

  • Landlords who accept Bill Pay payments from tenants through online banking

How It Works

Bill Pay sends your rent directly to your landlord’s registered payee account, just like paying a bill through your online banking.

What You Need to Confirm with Your Landlord

Is your landlord set up to receive Bill Pay payments?
What account number should you enter to ensure your payment is applied correctly?

Things to Know About Bill Pay

  • You must enter the exact same account number you use when making Bill Pay payments from your banking app.

  • Bill Pay payments are only processed on business days—if your rent is due on a weekend or holiday, it will be sent on the next business day.

  • Processing times can vary by landlord—some apply payments the same day, while others take 1–3 business days to process the payment.

  • Your landlord will not receive an email notification—the payment goes directly into their bank account, and they must check their records to confirm receipt.

  • Chexy does not have access to your landlord’s banking information, so if you need confirmation that the payment has been received, you will need to check with your landlord or in your tenant portal.

💡 Use Bill Pay only if your landlord is set up as a registered payee and you have entered the correct account number.


How to Decide Which Payout Method to Use

Feature

Pre-Authorized Debit (PAD)

Interac e-Transfer

Bill Pay

Best for

Large landlords with PAD systems

Individual landlords & small property managers

Large landlords & rental portals

How payment is sent

Landlord withdraws from your Chexy Wallet

Payment sent via email

Payment sent directly to landlord’s bank account

Does the landlord receive a notification?

❌ No

✅ Yes (Interac email)

❌ No

When is payment processed?

On rent due date (or next business day if a weekend/holiday)

12 PM EST on rent due date

On rent due date (or next business day if a weekend/holiday)

When does the landlord receive funds?

Landlord initiates withdrawal

Within 6-8 hours of when the e-Transfer is issued

Varies on landlord's processing times (same day to 3 business days)

Do you need to confirm setup with your landlord?

✅ Yes – landlord must set up withdrawal

❌ No – just enter their email and let them know to expect a transfer from Chexy

❌ No – just make sure to enter your correct account number

Is Chexy able to confirm for you when the landlord successfully deposits the payment?

❌ No

✅ Yes

❌ No


Key Takeaways

✔️ The best payout method depends entirely on what your landlord accepts.

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