Overview
If you're using Chexy's PAD (Pre-Authorized Debit) payment method and your landlord submits a payment request that doesn’t match the amount set in your Chexy account, the request will be flagged for manual review. Here's how we handle these discrepancies and what you need to do.
🧾 How You’ll Know There’s a Discrepancy
You’ll be notified in two ways:
A yellow banner will appear in your Chexy dashboard that says:
"Unknown PAD Payment Request"
You’ll receive an email with the payment details and the nature of the discrepancy.
These alerts let you know that action is required on your part. Reach out to Chexy Support with the information provided so we can assist.
🔁 How Chexy Handles PAD Payment Amount Changes
To process PAD payments, Chexy requires a fixed recurring amount to be set in your dashboard. This ensures that payments are consistent and processed smoothly.
If your landlord or property manager submits a PAD request for a different amount (either higher or lower than the amount in your Chexy account), it will be flagged in our system and won’t be automatically processed.
⚠️ What Happens When There’s a Discrepancy
If the amount requested is not the same as what you have set:
The PAD request will be flagged for manual review.
You will see a banner on your Chexy dashboard (see below).
You must contact Chexy Support to help process or resolve the discrepancy.
If the request is higher than your set amount, we’ll charge your card for the difference.
If the request is lower, we’ll process a partial refund for the difference.
For future payments, you’ll need to update the recurring amount in your dashboard to avoid repeated issues.
🔄 Updating Your Recurring Payment
If you expect your rent amount to change (e.g., due to a lease renewal or fee adjustment), please:
Go to your Chexy dashboard.
Click into your active recurring payment.
Update the amount before the next payment is due.
Keeping this up to date will prevent issues and ensure timely rent reporting and payment processing.
💳 Refunds for Discrepancies
If the PAD amount is lower and we’ve already charged your card, you’re eligible for a partial refund of the difference.
However, if your payee does not withdraw the funds from the PAD request, Chexy will not automatically return the funds. It is your responsibility to request a refund by contacting our support team.
We are also unable to hold unused funds for future rent payments.
Need Help?
If you're seeing a flagged PAD or unsure how to proceed, our support team is here to help.