Multi-factor authentication (MFA) is one of the key ways we keep your Chexy account secure, but we know it can be frustrating if something isn’t working. If you're having trouble receiving your MFA code or need to update your phone number, here’s what to do.
1. 📲 Not Receiving Your MFA Code?
We’re so sorry you’re running into trouble. Here are a few quick fixes that have helped other users:
Didn't receive a code to your phone? Start by pressing "resend code." and waiting at least 30 seconds
Log out completely and log back in (look for the arrow icon in a square)
Try a different browser like Chrome, Firefox, or Safari
Clear your browser cookies and cache
Use incognito/private browsing mode
Try logging in from another device
If you're still not receiving the MFA code, there could be a few reasons:
Double check that your phone number is correct and includes the full country code
Make sure your number can receive SMS messages
If you use a prepaid phone plan, confirm you have enough balance
Ensure 28849 isn’t blocked in your phone settings
Try the steps above and let us know if anything works. If not, our support team is happy to dig deeper.
2. 📞 Need to Change the Phone Number on Your MFA?
No problem, but for security reasons, we’ll need to verify your identity first. Please contact support by pressing the pink question mark on the bottom right, sending a message and include the answers to the following:
Why are you looking to update your phone number?
When was your first month using Chexy?
The details of one of your recurring payments (e.g., payee name, email, amount, due date, and address if it’s for rent)
The last 4 digits of your card on file
Your current phone number on file
Your updated phone number (with country code)
Your date of birth
Once we confirm these, we’ll try to help you get your MFA number updated within 3-5 business days.
3. 🌍 What If You Don’t Have a Canadian Mobile Number?
Right now, Chexy is only available to users with a Canadian mobile number. Unfortunately, if you don’t have one, you won’t be able to access the platform.
4. ✈️ Travelling Outside of Canada?
If you’re out of the country and don’t have access to your Canadian number, you won’t be able to log in. Please reach out to support, and we’ll do our best to help while you're away.