Why am I getting an error when trying to send an e-Transfer to this email?
If you’re seeing an error when trying to send an e-Transfer, it usually means we’re unable to verify that the email address you’re using is set up to receive payments through Interac. This verification step is important to make sure your payment actually gets delivered.
Common reasons this happens:
The email inbox is full
The email isn’t properly set up to receive Interac e-Transfers
The email domain doesn’t allow us to validate it through Interac’s system
Because of this, we can’t guarantee that payments to this email would go through successfully. And since Interac provides very limited options to recover funds once sent, we don’t allow transfers to unverified emails—for your protection.
What can I do?
1. Try a different email address
We recommend checking with your payee to see if they have an alternate email that’s already set up to receive e-Transfers. That’s usually the safer and faster option.
If you have questions or need help deciding what to do, our support team is here to help.
2. Accept responsibility and ask us to override the block
If you still want to use this email despite the risks, reach out to our support team. We'll ask you to confirm in writing that:
You understand the risks involved
You take full responsibility for any payment issues or lost funds related to this email address
Once we've received your confirmation, we can help you get it set up.