Once a one-time Bill Pay or e-Transfer has been sent, it cannot be cancelled.
Why?
After submission:
The payment is transmitted through Canada’s banking network
It is processed externally
It cannot be recalled or reversed
At that point, Chexy no longer has control over the transaction.
What Happens Next?
Your payee has received the funds for bill pay and interac.
Some payees take 1–3 weeks to apply payments internally when processed through bill pay.
This delay is on the payee’s side, not the banking network.
What Should I Do for my “bill pay” payment?
Please contact your payee’s accounting or billing department directly.
Provide:
Payment date
Payment amount
Payee name
EDI reference details (for bill payments)
Chexy Banking / EDI Details
If your payee needs help locating the payment, provide:
ISA Control #: 509670000
GS Control #: 509670000
ST Control #: 509670164
Banking Institution: Dye & Durham
You can tell them:
“I need help locating a bill payment sent on [DATE] for [AMOUNT]. Please use these EDI control numbers to search your payment systems: ISA Control #509670000, GS Control #509670000, ST Control #509670164.”
Important
Chexy cannot reverse or cancel payments once they have been transmitted through the banking network.
If the payment needs to be refunded, your payee must issue the refund directly.