This is normal.
Chexy updates payment status based on:
Settlement confirmation
Banking network processing cycles
Your payee may receive the funds before our system updates the status to Completed.
What You Should Know
If your payee confirms receipt, no action is required
Status updates can take 24–48 hours to reflect in your dashboard
Payment delivery and status updates do not always occur at the exact same time.
When Should I Contact Support?
If the payment remains in Pending status beyond 48 hours, please contact support for review.