Chexy's Refund Policies
Refunds may be necessary for various reasons, such as duplicate charges, amount mismatch with PAD (Pre-Authorized Debit) payment setups, or cases where funds have not been successfully withdrawn or accepted. In these cases, refunds are issued by request and are processed within 3–5 business days back to the original payment method.
With the exception of a duplicate charge (our system error), refunds do not include the processing fees you were initially charged. Duplicate charge, in this case, does not include a scenario where your payee withdrew funds from your bank account instead of your Chexy Wallet.
Common Scenarios Leading to Refunds
1. Payee Withdrew Funds from Your Bank Account Instead of Your Chexy Wallet
This can occur when your payee did not process your request to update your PAD details in time. In this scenario, PAD payments were debited from your bank account instead of your Chexy Wallet, and you were charged as scheduled by Chexy for your payment. Confirm with your payee as soon as possible to ensure that future payment requests will be made with your Chexy PAD details.
2. Failed or Expired Transfers
Your payee rejects or fails to deposit the funds within 7 days.
3. Wrong Payout Method
Chexy supports three different payout methods: Bill Pay, e-Transfer, and Pre-Authorized Debit (PAD). If the incorrect payout method was selected at the time of payment set-up, Chexy currently cannot transfer funds from one payout method to another.
Steps to Request a Refund
Follow these steps to request refunds with Chexy:
Contact Chexy Support: Use the support functionality via the Chexy app or website (app.chexy.co) to initiate a refund request.
Provide Necessary Details: Include payment details, error descriptions, and screenshots (if relevant) to expedite the refund review process.
Review and Approval: Once approved, the refund will be processed, and you can expect to see the funds returned to the original payment method within 3–5 business days.
Confirm Payment Details Update: Work with your payee to update the necessary details (e.g. PAD details on file, payee emails for e-Transfers) to avoid recurrence.
Fee Refund Policy – Standard Procedures and Exceptions
Chexy’s processing fees are non-refundable.
Preventative Measures
To avoid recurring payment issues and the need for refunds:
Regularly Verify Payment Details: Ensure your payment details and payout methods within the Chexy Wallet are correct and up to date.
Communicate with Your Payee: Confirm payment details and PAD request updates to prevent unintended withdrawals.
Monitor Transactions Actively: Check in on your payments regularly to manage payment activities effectively.