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I can’t log into my account. What should I do?

Trouble Logging In / Account Access Issues

Updated this week

Common causes:

  • Incorrect password

  • Expired authentication session

  • 2FA verification issues

  • Browser cache problems

Troubleshooting Steps

  1. Reset your password

  2. Clear browser cache

  3. Try incognito/private browsing

  4. Ensure your phone number is Canadian (if SMS verification is required)

If still unresolved, contact support with:

  • Email address used

  • Screenshot of the error

  • Device and browser used

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