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What Do These Location Messages Mean?
What Do These Location Messages Mean?

This article will explain the different location messages for employees' clock events on the Workforce Dashboard or Clock Locations.

CustomerCareTeam avatar
Written by CustomerCareTeam
Updated over 4 months ago

You may see a few indicator messages when viewing your employees' clock-ins and outs on the Workforce Dashboard or the Clock Locations screen. We're going to shed some light on them. ๐Ÿ’ก

Explaining the Location Messages for Employee Clock-ins and Outs

  • Located at job: The employee was GPS-tracked when they clocked in/out at the job site. This is what you want to see.

  • Located NOT at job: The employee was not GPS-tracked at the job site on clock-in or out. On the Clock Locations screen, click the map link to see your employee's location.

  • User denied request for location: Employee pressed โ€œNoโ€ on GPS prompts to allow Chronotek to track location, or the Location Services is turned off on the device. Another possibility is that the employee has battery save mode enabled. When Battery Saver is enabled, Android will decrease the phone's performance to save battery power. This reduced performance restricts apps from using the GPS Location services.

  • Location request timed out: The GPS track attempt timed out before it could report a possible location. Chronotek tries to gather the location for a few seconds, and if we can't, we allow the employee to clock in/out.

  • Missing job location: No address has been entered for this job at List Maintenance, Jobs.ย 

  • Insufficient track quality: Chronotek received a track and provided a Map view, but the track is outside of our confidence level to say whether the employee was located at the job or not at the job. Several factors could produce poor results: employee location, environment, satellite obstructions, signal strength, battery level, phone's operating system, etc.)

  • Missing Clock location (Location information is unavailable): We didn't get a GPS track for one of many reasons. 1) The location request could have timed out. 2) Location tracking could be disabled for the employee. To correct this, go to List Maintenance, Employees, click on the employee in question, and at the bottom of the page, you will see: Location Tracking and a check box to Disable Location Tracking. If that box is checked, uncheck it to start getting GPS tracks again.ย 3) Perhaps the clock-in was from a cell phone. You will see "Cell (No Track)" in the Track Method column.

That's about it. ๐Ÿ˜‰

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