Glance through these requirements before you begin using TimeTiles™.
Smartphone Compatibility
A few Android phones don't have NFC hardware and can't scan TimeTiles™. Employees can still clock in with the app, and you can require location services to be enabled for GPS tracking. Go to People, click on the employee, Profile, and Troubleshooting to see their phone model and settings. The screen will show if NFC hardware is present.
All iPhones, from iPhone 7 running iOS 13 and later, can read TimeTiles™.
And here is the "definitive list" of NFC-enabled phones.
Disable TimeTiles™ Clock-in Requirement to Prevent Auto-bypassed Notifications
When employees have phones without NFC hardware, we allow them to clock in and flag the clock-in with an Auto-bypassed issue tile. Once you know the employee can't scan TimeTiles™, you can go to their profile and disable the requirement, preventing future issue tile warnings. The Auto-bypassed article explains how to do it.
TimeTiles™ Placement
Choose a flat, smooth surface to place the tiles.
Do not place on a metal surface unless you ordered our custom “on-metal” tiles from the TimeTile Store.
Recommended for use indoors. If outdoor use is necessary, you may need to replace TimeTiles™ more frequently for the best scan results.
Troubleshooting TimeTiles™
Ensure you scan from the back of the phone. Place the back of the phone on the tile and swipe down.
Androids only: make sure that the phone NFC settings are turned on: open the Settings app, tap on Bluetooth & device connection, select Connection preferences, and turn the toggle NFC to On.
Accessories and metal on the phone case can interfere with TimeTile scans. Try removing the phone case if there's a problem.
If employees are not prompted to scan a tile, ensure it is activated.
Check out the TimeTile Directory for related articles.
Find more articles in our Help Center. And go ahead and bookmark the site! 😎