Here's how to reach CicloZone support, the hours we're available, and what to expect on response times.
Support channels
Email: support@ciclozone.com for product / technical support.
Email: hello@ciclozone.com for sales, billing, and partnerships.
Standard support hours
Monday to Friday, 09:00–17:00 GMT.
We respond as quickly as possible during these hours. Urgent issues outside these hours are best logged by email — they'll be picked up first thing the next working day.
Supported languages
Primary support: English.
Support in other languages can be provided with AI-assisted translation.
Response-time SLA
No formal SLA is published — we aim to respond as quickly as possible, with priority on issues that affect a live class.
Where to follow updates
Linked from the footer of ciclozone.com:
App Version History
Studio App Version History
Web Platform Updates
Major incidents are communicated by email and in-app.
What about a status page?
A dedicated public status page is not currently offered. Our hosting and content-delivery infrastructure is provided by major third-party platforms (Cloudflare), so service availability can also depend on those providers.