CicloZone Studio is provided on an "as is" / "as available" basis under our Terms & Conditions. We do not publish a formal uptime SLA or guarantee uninterrupted operation.
What this means in practice
We aim for high availability and put significant engineering effort into it.
We do not contractually guarantee uninterrupted uptime or error-free operation.
Liability is capped at the fees you paid in the 30 days before the event giving rise to a claim, regardless of monthly or annual plan.
Why no formal SLA?
Our hosting and content-delivery infrastructure is provided by major third-party platforms (e.g. Cloudflare). Their availability indirectly affects ours, and we don't want to publish a number we can't fully control. Most studios find day-to-day reliability is excellent.
What we do offer
App Version History, Studio App Version History, and Web Platform Updates — linked from the website footer.
Email + in-app notifications for major incidents.
A short offline tolerance (~5 minutes) built into CicloStudio so brief outages don't break a live class.
The Unconnected Studio mode — classes can run on riders' phones even without a studio screen.
For chains needing a custom SLA
Email hello@ciclozone.com to discuss bespoke arrangements.