Welcome to the world of video appointments, where you can receive high-quality care from our providers right from the comfort of your home. Here are some answers to frequently asked questions.
Having difficulty joining an appointment? Troubleshoot your virtual visit.
How long will my appointment last?
Up to 15 minutes for Video Appointments
Up to 30 minutes for Video Wellness Exams
How do I make sure I'm ready for my appointment?
See our pre-video visit checklist to make sure you're all set.
How do I join my appointment?
Easily join your video appointment on your mobile app or web portal.
You can join up to five minutes before your appointment starts.
Before your appointment starts, you'll receive a notification a few minutes before your appointment to let you know that your appointment is starting soon.
Where can I find an appointment link?
You'll find a Zoom link for your appointment in your booking confirmation email.
Note: the link only becomes active five minutes before your appointment time.
If you have questions, start a chat with our Care Team through the mobile app or web portal.
What types of care can I receive over video?
Depending on your needs, you can choose from a variety of appointment types, including:
Standard Video Appointments for common illnesses and injuries.
Video Wellness Exams for health goal discussions and personalized health plans.
COVID-19 Test Video Assessments for discussing testing and ordering an in-person or mail-in COVID test.
Anxiety and Depression Assessments for discussing depression or anxiety symptoms or transferring care.
PrEP Intake Appointments for patients interested in learning more about PrEP for HIV prevention, beginning PrEP, or transferring existing care.
Gender-Affirming Care for those interested in learning more about gender-affirming care, beginning hormone replacement therapy, or transferring existing care to our practice.
Sleep Appointments for those interested in insomnia or sleep issue evaluations. This is primarily for patients who have trouble falling asleep and/or staying asleep.
How do labs work with video appointments?
During your virtual appointment, your provider may order labs and/or tests, which you’ll be able to complete at a LabCorp or Quest Diagnostics location near you.
Lab orders can be sent to another facility of your preference.
Your lab test results will automatically be sent to Circle Medical, and your provider will share the results with you in your Secure Care Inbox.
Important note: If you have insurance, please contact your insurance directly to confirm that your chosen laboratory is in-network and learn about lab coverage before completing labs.