Welcome to the world of video appointments, where you can receive high-quality care from our providers right from the comfort of your home. Here are some answers to frequently asked questions.
Having difficulty joining an appointment? Troubleshoot your virtual visit.
How long will my appointment last?
Up to 15 minutes for Video Appointments
Up to 30 minutes for Video Wellness Exams
How do I make sure I'm ready for my appointment?
See our pre-video visit checklist to make sure you're all set.
How do I join my appointment?
Easily join your video appointment on your mobile app or web portal.
You can join up to five minutes before your appointment starts.
Before your appointment starts, you'll receive a notification a few minutes before your appointment to let you know that your appointment is starting soon.
Where can I find an appointment link?
You'll find a Zoom link for your appointment in your booking confirmation email.
Note: the link only becomes active five minutes before your appointment time.
If you have questions, start a chat with our Care Team through the mobile app or web portal.
What types of care can I receive over video appointment?
Depending on your needs, you can choose from a variety of appointment types, including:
Video Appointments for general virtual primary care, as well as follow-up visits after an initial intake appointment, including ADHD follow-up or Sleep follow-up appointments.
Video Wellness Exams for health goal discussions and personalized health plans.
Online Urgent Care Appointments for a wide range of acute conditions and common infections, such as: colds, flu, sinus or skin infections, and minor injuries. Not for emergency or life-threatening concerns.
Video PrEP Intake Appointments for patients interested in learning more about PrEP for HIV prevention, beginning PrEP, or transferring existing care.
Sleep Video Appointments for those interested in insomnia or sleep issue evaluations. This is primarily for patients who have trouble falling asleep and/or staying asleep.
Skin Care Video Appointments for patients seeking diagnosis and treatment for skin care conditions.
Video GAHT Intake Appointments for patients seeking gender-affirming care, beginning hormone replacement therapy, or transferring existing care to our practice.
Anxiety and Depression Video Assessments for discussing depression or anxiety symptoms or transferring care.
Video ADHD Intake Appointments for patients who have never had an ADHD assessment or patients with a prior ADHD diagnosis.
How do labs work with video appointments?
During your virtual appointment, your provider may order labs and/or tests, which you’ll be able to complete at a LabCorp or Quest Diagnostics location near you.
Lab orders can be sent to another facility of your preference, but always contact the facility directly to ask if they accept LabCorp/Quest Diagnostics lab requisitions, and if a provider signature is required.
Your lab test results will automatically be sent to Circle Medical, and your provider will share the results with you in your Secure Care Inbox.
Important note: If you have insurance, please contact your insurance directly to confirm that your chosen laboratory is in-network and learn about lab coverage before completing labs.