If you can’t withdraw your crypto, it’s usually because of low balance or network fee requirements.
Here’s what might be happening:
Low balance:
Your wallet balance is below the minimum withdrawal amount for that specific coin or network.
Each network has its own minimum withdrawal limit.
Not enough to cover network fee:
When you send crypto on-chain, you must pay a blockchain (network) fee.
If your remaining balance is too small to cover that fee, the withdrawal cannot be processed.
What you can do:
Make sure your balance is higher than the minimum withdrawal amount.
Try using a different network with a lower network fee (for example, TRON TRC20 is usually cheaper).
If you still can’t withdraw, please contact CityPay.uz Support via chat at https://citypay.uz/ - our team will assist you.
⚠️ Network fees depend on blockchain activity and may change over time.