Who Is Voice?
Every call is answered by Grace, your AI phone assistant.
Grace was designed to feel natural from the very first conversation. She speaks in a warm, clear, and conversational voice, creating an experience that feels more like talking to a member of your team than navigating a traditional phone system.
She speaks with a standard American accent by default, and when a customer speaks another language, Grace responds using natural regional accents and dialects for a more familiar experience.
Purpose-built for the laundry and dry cleaning industry, Grace already understands your services, common customer questions, and day-to-day workflows. From answering enquiries and booking pickups to checking order statuses, she’s ready to help from the moment Voice is activated.
What Can Voice Do?
Voice lives directly inside CleanCloud, meaning it can read your data, understands your schedule, and handles everything instantly. Out of the box, Voice is programmed to automatically handle the following tasks:
Schedule Pickups & Place Orders: Voice can onboard brand new customers (including checking if their address is within your service route), book pickups, offer express delivery upgrades, or even look up an existing customer's history to quickly reorder their "usual".
Check Order Statuses: Customers can call in to find out exactly where their laundry is. Voice looks up the account via phone number or order ID and provides real-time status updates.
Process Payments: Voice can securely charge a customer's saved card on file for orders that are on the ready page.
Provide Item Pricing: Voice can look up your store's product list and quote prices for specific items the customer asks about.
Manage Subscriptions: Voice can check if a customer has an active plan and tell them how many items they have left for the month, or pitch available plans and sign up a new subscriber on the spot.
Reschedule Dates: If a customer needs to change or push back their pickup or delivery dates, Voice can adjust the schedule seamlessly.
Answer Store Questions: Using your existing Knowledge Base, Voice can accurately answer general questions about your store.
Every Call, Captured
The work doesn’t stop when the customer hangs up. Every interaction handled by Voice is securely logged and easily accessible within the Customer CRM. Since Voice interacts with your customers just like a member of staff would, it makes sense for these conversations to live alongside your existing customer communications.
Calls handled by Voice will appear in the inbox with a summary of what was discussed, along with any actions that may require follow-up from your team if Voice was unable to fully assist the customer. See an example below.
Voice Pricing and Activation
Voice is an optional add-on to your CleanCloud subscription. This means you will be charged for voice usage along with your regular CleanCloud subscription. Voice pricing and availability is as follows:
Country | Limits | Pricing |
United States | 300 Minutes | $59 USD |
Canada | 300 Minutes | $59 USD |
United Kingdom | 300 Minutes | £45+VAT |
Australia | 300 Minutes | $AUD 85 |
Overages are charged at 0.10 per min
How to Enable Voice
Click the three lines in the top left and click Admin
Select Store Settings > Store Info
Once here click Manage Subscription
Voice will be in the list of Extra Services, and can be enabled directly here
For more information about Voice charges please contact AM@CleanCloud.com
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