Remove an order quickly, either from its edit screen or from the Cleaning page, while keeping an audit trail of what was deleted and why.
Overview
Order deletion is permanent and should be used only when an order is created in error. CleanCloud records who deleted the order, when it happened, and the reason supplied, but the order itself cannot be restored.
Before you start
You need Delete Orders permission or full admin rights.
Deletions are performed one order at a time; bulk delete is not available.
Method 1: Delete from the order edit page
Find the order and click the pencil icon to open its details.
In the yellow banner at the top, choose Delete.
A confirmation window appears. Enter a reason for deletion (required).
Select Delete to confirm.
Method 2: Delete from the Cleaning page
Open Cleaning and select Update Order in the top‑right corner.
In the pop‑up, fill in:
Order ID to delete.
Reason for deletion (required).
In the Update list, choose Delete Order.
Select Delete to confirm.
What happens next
Admin email: A confirmation message is sent to your account admin.
Audit log: Deleted orders appear in two places for reference only:
Settings > Metrics → Overview → Deleted Orders summarises deletions by date.
Settings → Users → Deletions lists each deleted order with its reason.
No recovery: Deleted orders cannot be restored.
Tips for managing deletions
Review the Deleted Orders tables regularly to spot anomalies.
Use role‑based permissions to limit who can delete orders.
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