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Order Update Notifications

Set up personalized order update notifications in CleanCloud to keep customers informed via email, SMS, push notifications, or WhatsApp.

Rafael avatar
Written by Rafael
Updated yesterday

Keep customers informed about their order status with CleanCloud’s customizable notifications. Notifications can be sent via email, SMS, push notifications, and WhatsApp (where available), ensuring customers stay up-to-date at every stage of their order.

General Settings

To set up notifications, go to Settings → Admin → Notifications → General Settings. Here, you can:

  • Set Default Preferences: Customize how notifications are sent.

  • Save Customer Preferences: Choose if customer notification settings are remembered.

  • Select Delivery Methods: Choose from email, SMS, push, or WhatsApp.


Notification Options

You can enable notifications for these specific events:

  • Order Created

  • Order Edited (with total or date/time changes)

  • Order Cleaned and Ready

  • Pickup Order Ready for Collection

  • Delivery Order Successfully Delivered

  • Invoice Paid (Email Only)


Advanced Customization

To tailor individual notification methods, access each type’s settings under its specific tab (e.g., SMS, Email, Push).


How to Preview Email Notifications

Previewing email notifications ensures the content meets your requirements:

  1. Create a Test Account:

    • Register a test account using a valid email address.

  2. Place a Test Order:

    • Go through the entire order workflow (e.g., Detail, Cleaning, Ready). Ensure that notification settings are enabled for email.

  3. Check Email Notifications:

    • Monitor the email messages sent at each stage to preview the content customers would receive.


🗒️ Notes:

  • SMS Messages: SMS notifications require SMS credits. Purchase at Settings → Admin → Notifications → SMS → SMS Credits → Buy SMS Credits.

  • Email and Push Notifications: Both are free to use and do not require additional credits.


🛟 Need more help?

Explore our Help Center articles for answers. Contact us for further assistance.

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