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Clinical Site: Not Receiving Email Notifications

Troubleshoot to Receive the Email Communications You Need

Kate Mattison avatar
Written by Kate Mattison
Updated over a week ago

Unfortunately, automated email notifications from Clinician Nexus don't always reach the inboxes of our community members. We are committed to helping you find a solution and receive the communications you need!

After reading this article you will know what to do when...

  • Not Receiving Initial Email Communications

  • You need to Edit Email Notification Settings

Not Receiving Initial Email Communications

Recipient servers sometimes filter our automated emails as spam/junk, or block them from reaching your inbox. If you are not receiving initial, invitation, or confirmation emails, here are steps you can take:

  • Check your email spam or junk folder

  • Reach out to your IT Department

If you don't find the email(s) in your spam/junk folder, they may be blocked. In this case, please ask your IT department to whitelist:

Edit Email Notification Settings

If you are not receiving ongoing email notifications about rotations, please check your notification settings in Clinician Nexus to ensure you are set up to receive such communications by email:

  • Click Account from your left navigation menu

  • Click Notification Settings from the submenu

  • Select/deselect/verify the email communications you want to receive from Clinician Nexus

  • Click Save settings

Have more questions? Please reach out by clicking the chat icon in the bottom right corner of your screen from 8am-6pm CT, Mon-Fri.

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