After reading this article you will be able to...
Resend and Invitation to Join Clinician Nexus Individually
Resend and Invitation to Join Clinician Nexus in Bulk
If you invited a student to join Clinician Nexus, but they haven't received the invitation yet, you can resend the invitation email.
Resend an Invitation to Join Clinician Nexus Individually:
Click Students from your left navigation menu
Enter the student's name into the search bar in the upper right corner of your screen
When you find the student, click Resend invite, found under the email address column.
Resend an Email Invitation to Students in Bulk:
Click Students from the left navigation menu
Apply the filter Email confirmation and leave the toggle off
Select multiple students by checking the box next to their name
Select Resend invitation to x students at the top of the page
Additional Information:
If, after resending the invitation, the student still does not receive the email, please take the following steps:
Verify the email address is spelled correctly in your student list. If you find the email requires spelling updates, please contact the school coordinator. School coordinators can update student names and emails up until the email address is confirmed.
Ask the student to confirm which email they are using to log in and that it's the correct address.
If correct, ask them to check their spam/junk folder for the email.
If it's still not being received by the student, it's likely that the email is being blocked by the school's IT Security Policy.
In rare situations, emails can bounce. Clinician Nexus Support can help in the event that an email is bouncing. Please reach out through chat support for assistance.
Related Article: Not Receiving Email Communications
Have more questions? Please reach out by clicking the chat icon in the bottom right corner of your screen from 8am-6pm CT, Mon-Fri.