The following are the pre-loaded templates for voice calls. The same information is included for messages sent by email and text.
Items appearing In ALL CAPS & ITALICS represent "Variable Tags" that will contain the correct information for each event booked per Resident. (For example; FACILITYNAME, RESIDENTNAME, PHONENUMBER, etc...).
Event Type: 'Initial'
Use for Initial Care Conference
Intro: This is an important message from FACILITYNAME. Please press 1 to continue
Main: Hello, RESIDENTNAME has an initial care conference on DATEANDTIME. The initial care conference is an opportunity for you and RESIDENTNAME to review assessments conducted by the multidisciplinary team and to establish collaborative goals. This important care conference allows you an opportunity to discuss RESIDENTNAME 's stay with us since admission. No action is required; however, if you cannot make this meeting and you would like to reschedule please contact us at PHONENUMBER. Thank you.
Answering Machine: Hello, This is an important message from FACILITYNAME. If this is not a voicemail recording and you are on the line, press 1. Otherwise, RESIDENTNAME, has an initial care conference on DATEANDTIME. The initial care conference is an opportunity for you and RESIDENTNAME to review assessments conducted by the multidisciplinary team and to establish collaborative goals. This important care conference allows you an opportunity to discuss RESIDENTNAME 's stay with us since admission. No action is required; however, if you cannot make this meeting and you would like to reschedule please contact us at PHONENUMBER. Thank you.
Will Try Again: Hello, This is an important message from FACILITYNAME. If this is not a voicemail recording and you are on the line, press 1. Otherwise, RESIDENTNAME, has an initial care conference on DATEANDTIME. The initial care conference is an opportunity for you and RESIDENTNAME to review assessments conducted by the multidisciplinary team and to establish collaborative goals. This important care conference allows you an opportunity to discuss RESIDENTNAME 's stay with us since admission. No action is required; however, if you cannot make this meeting and you would like to reschedule, please contact us at PHONENUMBER. Thank you.
User Input: To confirm your attendance press CONFIRM_DIGIT. If you are unable to attend, please contact us directly. To repeat this message from the beginning, press REPEAT_DIGIT
Confirm: Thank you. You have confirmed your attendance for the initial care conference on DATEANDTIME. If you need to reach us, please call us at PHONENUMBER.
Event Type: 'Quarterly'
Use for Quarterly Care Conference
Intro: This is an important message from FACILITYNAME
Main: This is FACILITYNAME. RESIDENTNAME 's, upcoming care plan review will begin within the next week. You do not need to come in person for this quarterly care plan review. We would like to hear from you about any potential changes to the care plan that you may suggest. The phone number is PHONENUMBER. If you are satisfied with the current care plan, there is no need to call us back. We welcome your input at any point of time for suggestions or concerns related to RESIDENTNAME 's plan of care.
Answering Machine: Hello, this is FACILITYNAME. If this is not a voicemail recording and you are on the line, press 1. Otherwise, this is FACILITYNAME calling to notify you that RESIDENTNAME 's, upcoming care plan review will begin within the next week. You do not need to come in person for this quarterly care plan review. We would like to hear from you about any potential changes to the care plan that you may suggest. The phone number is PHONENUMBER. If you are satisfied with the current care plan, there is no need to call us back. We welcome your input at any point of time for suggestions or concerns related to RESIDENTNAME 's plan of care. If you need to contact us, please call PHONENUMBER. Thank you.
Will Try Again: Hello, this is FACILITYNAME. If this is not a voicemail recording and you are on the line, press 1. Otherwise, this is FACILITYNAME calling to notify you of RESIDENTNAME 's, upcoming care plan review will begin within the next week. You do not need to come in person for this quarterly care plan review. We would like to hear from you about any potential changes to the care plan that you may suggest. The phone number is PHONENUMBER. If you are satisfied with the current care plan, there is no need to call us back. We welcome your input at any point of time for suggestions or concerns related to RESIDENTNAME’s plan of care. If you need to contact us, please call PHONENUMBER. Thank you.
User Input: To confirm receipt of this message, press CONFIRM_DIGIT. To repeat this message from the beginning, press REPEAT_DIGIT.
Confirm: Thank you. If you need to contact us, please call PHONENUMBER.
Event Type: 'Annual'
Use for Annual Care Conference
Intro: This is an important message from FACILITYNAME. Please press 1 to continue.
Main: This is a reminder from FACILITYNAME, about RESIDENTNAME 's upcoming annual care conference, on DATEANDTIME. The annual care conference is to review care, and we strongly recommend your participation. The interdisciplinary care team most involved will be present. We look forward to your participation.
Answering Machine: Hello, this is FACILITYNAME. If this is not a voicemail recording and you are on the line, press 1. Otherwise, we are calling about, RESIDENTNAME 's upcoming annual care conference, on DATEANDTIME. The annual care conference is to review RESIDENTNAME’s care, and we strongly recommend your participation. The inter disciplinary care team most involved will be present. We look forward to your participation on DATEANDTIME, for RESIDENTNAME 's annual care conference. If you need to contact us, please call PHONENUMBER. Thank you.
Will Try Again: Hello, this is FACILITYNAME. If this is not a voicemail recording and you are on the line, press 1. Otherwise, we are calling about, RESIDENTNAME 's upcoming annual care conference, on DATEANDTIME. The annual care conference is to review RESIDENTNAME’s care, and we strongly recommend your participation. The interdisciplinary care team most involved will be present. We look forward to your participation on DATEANDTIME, for RESIDENTNAME 's annual care conference. If you need to contact us, please call PHONENUMBER. Thank you.
User Input: To confirm your attendance press CONFIRM_DIGIT. If you are unable to attend, please contact us directly at PHONENUMBER. To repeat this message from the beginning, press REPEAT_DIGIT.
Confirm: Thank you. You have confirmed your attendance for RESIDENTNAME 's annual care conference, on DATEANDTIME. If you need to contact us, please call PHONENUMBER.
Event Type: 'External'
Use for External Appointment
Intro: This is an important message about RESIDENTNAME from FACILITYNAME. Please press 1
Main: This is a reminder, that RESIDENTNAME has an appointment outside of the FACILITYNAME premises, on DATEANDTIME.
Answering Machine: Hello. This is FACILITYNAME, calling with a message about RESIDENTNAME 's upcoming appointment. If this is not a voicemail recording and you are on the line, press 1. Otherwise, this is a reminder, that RESIDENTNAME, has an appointment outside of FACILITYNAME, on DATEANDTIME. You will need to make the necessary transportation and escort arrangements. We will ensure RESIDENTNAME is ready for pick up with the required documentation. If you are unable to make these arrangements, contact us at PHONENUMBER. Thank you
Will Try Again: Hello. This is FACILITYNAME, calling with a message about RESIDENTNAME's upcoming appointment. If this is not a voicemail recording and you are on the line, press 1. Otherwise, this is a reminder, that RESIDENTNAME, has an appointment outside of FACILITYNAME, on DATEANDTIME. You will need to make the necessary transportation and escort arrangements. We will ensure RESIDENTNAME is ready for pick up with the required documentation. If you are unable to make these arrangements, contact us at PHONENUMBER. Thank you.
User Input: To confirm that you have received this message and that you will be making the necessary transportation and escort arrangements for RESIDENTNAME, press CONFIRM_DIGIT. If you are unable to make this appointment or accompany RESIDENTNAME for this scheduled appointment, please contact us PHONENUMBER. To repeat this message from the beginning, press REPEAT_DIGIT.
Confirm: Thank you. You have confirmed that you will be making the necessary transportation and escort arrangements for RESIDENTNAME to attend the appointment scheduled on DATEANDTIME. We will ensure RESIDENTNAME is ready for pick up with the required documentation. If your schedule changes, please notify our staff at PHONENUMBER. Thank you.
Event Type: 'Message'
Use for Messages you would like to send on the same day (if entered by 5 pm). If entered after 5 pm, Messages will be sent at 5 pm the following day.
Please Note: All information that is included in the "Notes" field of this Calendar Event will be included in the message below (replacing the APPT_NOTES variable). It is therefore important that you do not enter personal or health information in this field, because the communication channels that we use are not appropriate for this type of information. We recommend caution when using this Event Type.
Intro: This is an important message from FACILITYNAME. Please press 1 to continue.
Main: This is a message from FACILITYNAME regarding RESIDENTNAME. APPT_NOTES.
Answering Machine: Hello, this is FACILITYNAME. If this is not a voicemail recording and you are on the line, press 1. Otherwise, This is a message from FACILITYNAME regarding RESIDENTNAME. APPT_NOTES. If you need to contact us, please call PHONENUMBER. Thank you.
Will Try Again: Hello, this is FACILITYNAME. If this is not a voicemail recording and you are on the line, press 1. Otherwise, This is a message from FACILITYNAME regarding RESIDENTNAME. APPT_NOTES. If you need to contact us, please call PHONENUMBER. Thank you.
User Input: To confirm receipt of this message, press CONFIRM_DIGIT. To repeat this message from the beginning, press REPEAT_DIGIT.
Confirm: Thank you. If you have any questions, please call PHONENUMBER.
Event Type: 'Reminder'
Use for Reminder messages. These reminders will go out 2 days prior to the date that the events appear in the Resident Calendar.
Please Note: All information that is included in the "Notes" field of this Calendar Event will be included in the message below (replacing the APPT_NOTES variable). It is therefore important that you do not enter personal or health information in this field, because the communication channels that we use are not appropriate for this type of information. We recommend caution when using this Event Type.
Intro: This is an important message from FACILITYNAME. Please press 1 to continue
Main: This is a reminder from FACILITYNAME, about, ATT_FIRST. APPT_NOTES.
Answering Machine: Hello, this is FACILITYNAME. If this is not a voicemail recording and you are on the line, press 1. Otherwise, This is a reminder from FACILITYNAME, about, ATT_FIRST. APPT_NOTES. If you need to contact us, please call PHONENUMBER. Thank you.
Will Try Again: Hello, this is FACILITYNAME. If this is not a voicemail recording and you are on the line, press 1. Otherwise, This is a reminder from FACILITYNAME, about, ATT_FIRST. APPT_NOTES. If you need to contact us, please call PHONENUMBER. Thank you.
User Input: To confirm receipt of this message, press CONFIRM_DIGIT. To repeat this message from the beginning, press REPEAT_DIGIT.
Confirm: Thank you. If you have any questions, please call PHONENUMBER.