Routine FAQs

Frequently Asked Questions related to our Routine module.

Kristi Aruja avatar
Written by Kristi Aruja
Updated over a week ago

Below is a list of some of the common questions we receive in relation to our Routine module. You'll notice the answer is often to contact Support.

If you are a PointClickCare EHR customer please contact support: https://pointclickcare.com/customer-support/

If you are a Cliniconex direct customer please email: newimplementations@cliniconex.com

A specific contact was not contacted, why?​

1. Verify if the note field doesn’t have a PR:N (do not contact)​

2. Verify the contact type and confirm if it's in the preferred contact list. ​

3. Contact Support to verify.​

Why was this contact contacted in a form other than expected (ex: voice rather than email)​

1. Verify the contact type and confirm if it's in the preferred contact list. ​

2. Contact Support to verify.​

Can we change the current messaging of a specific event?​

Please contact Support to have the messaging updated.​

Can we change the contact flow (voice/email/SMS)​

Please contact Support to have the modalities updated.​

Can we change days in advance?​

Please contact Support to have the days in advance updated.​

Can we add an additional reminder for a specific event?​

Please contact Support to have this updated.​

Can we add/remove event types from receiving notifications?​

Please contact Support to have this updated.​

Can we add an additional facility for routine notifications?​

Please contact Support to have the additional facility configured.​

Can we add in ‘Notes’ (often after implementation once they’ve found a use case)​

Please contact Support to have "Notes" updated to the facility.​

What time are the routine notifications sent out?​

Notifications are sent out at 5pm, 7pm and 10am the next business day (relative to the facility’s time zone as configured in PointClickCare)

Can we change the times that the notifications are sent out?​

Please contact Support to have the times updated, as required.​

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