Dear Residents and Families,

We are happy to share that FACILITYNAME has been COVID-19 free for [X-DAYS/WEEKS]!

We continue to follow CDC, state and local guidance, regarding infection prevention, while our staff continues to receive ongoing training related to COVID-19.

Please feel free to contact us with any questions at [FACILITY-PHONE-NUMBER], or to discuss how we can assist in facilitating a future visit – we aim to enrich lives every day, and your partnership with us matters.

Sincerely,

[FACILITY-POINT-OF-CONTACT-NAME]

Dear Residents and Families,

We want to provide you with an update from FACILITYNAME regarding COVID-19.

As of [DATE],

- [NUMBER] residents or staff have confirmed COVID-19. When a resident tests positive, we notify residents and their representative(s) of their condition and implement protocols for their care and treatment. We also follow guidance from the Centers for Disease Control and Prevention (CDC) and the Center for Medicare and Medicaid Services (CMS), including return to work guidance, for staff who test positive.

- [NUMBER] residents and staff have recovered from COVID-19.

- [NUMBER] residents and staff have tested negative for COVID-19.

We know you are concerned about your loved one, but it is crucial that we restrict visitation to reduce the spread of this virus to others. We will contact you directly if your loved one is suspected or diagnosed with COVID-19.

Please call us at [PHONE-NUMBER], or email us at [EMAIL-ADDRESS] if you have any questions.

Sincerely,

[FACILITY-POINT OF-CONTACT-NAME]

Dear Residents and Families,

We wish to inform you that an employee of FACILITYNAME has tested positive for COVID-19. While this is a challenging time for everyone, we know it is especially difficult for those with loved ones in our care, and we want to share with you how [ORGANIZATION] is responding.

We will be having a full house mandatory testing on [DATE] for all staff and residents. We will have testing twice next week on [DATE] and [DATE]. Staff must get tested on both days.

Unfortunately per the guidance from our local health department, we will be suspending indoor visits for the next [NUMBER] days as well as group dining/activities.

We encourage you to continue having virtual visits and phone calls with your loved ones. If you need assistance setting-up a virtual visit please reach out to [EMPLOYEE-NAME-AND-CONTACT-INFORMATION] to schedule the meeting.

Thank you.

[FACILITY-POINT-OF-CONTACT-NAME]

Dear Residents and Families,

I am pleased to announce that FACILITYNAME is now allowing indoor visits under most circumstances. We will continue to follow very specific visitation and safety protocols. Visitors will be required to go through a pre-screening process and wear appropriate PPE.

Outdoor visits are still encouraged, but we can permit indoor visitation with certain precautions, and which are subject to change based on regulatory guidance or clinical safety issues. Brief physical contact is allowed if both resident and visitor are fully vaccinated. Please contact us at [PHONE NUMBER/EMAIL ADDRESS] to schedule a time for your visit.

Please delay your visit if you have had close contact with a confirmed COVID-19 case, travelled outside the area, or have experienced symptoms of COVID-19 in the last 14 days.

We look forward to seeing you!!

Sincerely,

[FACILITY POINT OF CONTACT NAME]

Dear Residents and Families of FACILITYNAME,

We have appreciated being able to schedule visits with your loved ones. We continue to follow the CDC, local and state health authorities and as a result, we have had to temporarily suspend scheduled visits at this time.

We will notify you when scheduled visits will resume. We apologize for any inconvenience, especially if you already have a scheduled visit planned. We are happy to go over additional details, please call FACILITYNAME at [FACILITY-PHONE-NUMBER].

Sincerely,

[FACILITY POINT OF CONTACT NAME]