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User Guide: How to Use ACM
Sending Messages to Resident Contacts
Scheduled Messages
Scheduled Messages

Write your message, schedule your message, and let us take care of the rest.

Kristi Aruja avatar
Written by Kristi Aruja
Updated over a week ago

To schedule a message:

  • Open a template or create a new message

  • Filter your audience as desired

  • Expand Message Options (previously Advanced Options)

  • Select Schedule a job and select either:

    • a specific date and time to send your message,

    • or identify the timelapse (days or hours) you would like the message to wait before being sent

  • A pop-up will appear asking you to schedule or cancel. Once you click schedule, a confirmation message will appear.

To view what messages are scheduled:

  • Navigate to the Main Menu ☰

  • Click Scheduled Jobs

  • Click the dropdown in the bottom left-hand corner and select Scheduled

  • All upcoming scheduled messages will appear

To cancel a scheduled message:

  • Navigate to the Main Menu ☰

  • Click Scheduled Jobs

  • To cancel a message from going out, simply click the X on the far right-hand side of the desired message. A pop-up will appear asking you to confirm the cancellation

NOTE: There is no minimum or maximum timeframe for scheduling.

NOTE: If a message is accidentally scheduled between 10:00 pm and 9:00 am local time, our blackout feature will prevent the message from going out until 9:00 am the next morning.

When could I use Scheduled Messages?

Situation

Example Use Cases

ACM

  • Emergency Communications

  • Medical outbreak to alert of quarantine start and end

  • Business disruptions like a road closure, planned service disruption or outage, facility lockdown drill

  • Operational Efficiencies

  • New resident welcome, move-in feedback and check-ins

  • Resident prior-discharge notices, post-discharge check-ins

  • External medical and dental appointments and transportation requests

  • Consent for therapy or social services

  • Facility Events

  • Open house, special event, resident outing, fire drills, facility fundraiser

  • Vaccine clinic announcements and reminders

  • Policy Changes

  • General updates, visitation rules, regulation changes, facility hours, changes to food and leisure services

  • Facility News

  • Open enrollment reminders, newsletters, referral programs, surveys

  • Healthcare Compliance

  • Care plan intake and reviews, care plan discharge updates, care plan revisions, wound care advisories, room or roommate change notifications

  • Reputation Management

  • Demystifying news stories, resident and family feedback, leadership and staff announcements, merger and acquisition announcements

ACM Staff Add-on

  • Team Collaboration and Transparency

  • New resident welcome, resident discharge, external medical and dental appointments and transportation requests

  • Policy Changes

  • General updates, visitation rules, regulation changes, facility hours, changes to food and leisure services

  • HR Announcements

  • Employee onboarding surveys, staff satisfaction (eNPS), leader reviews, agency/temp feedback, training, certificate/accreditation expiry, vaccination expiry, employee referral programs, employee benefit updates

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