After sending a document, open it from Documents to see its status, recipients, and recent activity.
Find the request
Open Documents.
Choose Awaiting signatures, or search by document or person.
Open the document and select Signing progress.
Read the progress
The progress summary counts the required signatures and approvals. Each stage shows who must act and whether it is complete.
Waiting their turn: the person's stage has not started.
Viewed: the person has opened the request, but has not finished.
Signed or Approved: the person has completed their action.
No longer needed: the person does not need to act, for example after someone else completes an Any one person stage.
Needs attention: check the detail shown for that recipient.
A scheduled stage can show when it starts. A later stage waits for the earlier stage to finish. A viewed document is not the same as a completed signature.
Send a reminder
The document owner, or a manager of its shared team, can send reminders while the request is awaiting signatures.
Open Signing progress.
Select Remind current signers to remind the people who can act now.
To remind one eligible person, use the bell beside their name.
People waiting for a later stage do not receive this reminder. Check the displayed signing order before following up with them.
Check activity and comments
Open Activity to review the document's event history. Select Refresh if you need to retrieve the latest status.
Open Comments to discuss the request. Check the audience before posting. Internal collaborators only keeps comments separate from signer conversations.
Document participants shares comments with participants. Comments do not change the signed document.
When progress stops
Check for a delivery error, an expired deadline, a declined request, or a recipient who is waiting their turn. Correct a pending recipient if their details are wrong.
If the list shows a refresh error, the displayed results may be out of date. Refresh again before deciding what to do.
When the document shows Completed, all required signatures and approvals are complete. Select Signed PDF to download the result.