Payment failures are normal and nothing to worry about. Stripe handles the recovery process automatically.
Automatic retries
When a payment fails, Stripe automatically retries it up to 8 times over a 14-day period. Stripe's machine learning optimises the retry timing, which means recovery rates are generally very high. If a subscriber has not paid after two weeks, their account will be cancelled.
Enabling failed payment email reminders
Go to
dashboard.stripe.com/settings/billing/automaticScroll to Manage failed payments
Toggle on Send emails to customers to update failed card payment methods
Click Save
Adjusting retry settings
Stripe's default is 8 retries over 14 days. If you prefer fewer retries, you can adjust this in your Stripe dashboard under Revenue Recovery, then Retries.
