The purpose of this article is to demonstrate how to troubleshoot a grade discrepancy between the Grader report and the User report.

The grade totals may differ between the Grader report and the User report because of hidden grades.

The Course grade settings default in the Gradebook is set to "Show totals excluding hidden items."

This setting specifies whether totals which contain hidden grade items are shown to students or replaced with a hyphen(-). If shown, the total may be calculated either excluding or including hidden items.

If hidden items are excluded, the total will differ from the total shown in the teacher's grader report, since the teacher always sees totals calculated from all items, hidden or unhidden. If hidden items are included, students may be able to calculate the hidden items.

Option 1: Make sure there are no hidden items in your course. Gradebook: Hidden Grades

Moodle may see items from external tools, such as Pearson, as hidden items. If this is the case, you cannot unhide them; see option two.

Option 2: Change the Hide totals if they contain hidden items setting to Show totals including hidden items.

This option allows both the Grader report and the User report to display the same grade, but the grade will appear artificially low because it includes items that are not yet due in the grade calculation.