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New Releases: May 2024
Paul Sullivan avatar
Written by Paul Sullivan
Updated over 8 months ago

Spring has sprung and so too, has our May release! This release reflects our commitment to iterative enhancements to our platform as well as an exciting launch of our new Alkami digital banking integration.

Additionally, we want to inform you of an upcoming change to our release schedule. Starting in June our release notes will be shared on the second Wednesday of every month, allowing you two weeks of applicable training and testing time before we push updates live.

In this release:

Advanced Analytics

An easier alternative to reports

We’ve introduced “Custom Reports” in Advanced Analytics to simplify data extraction. This new feature mirrors the functionality of Reports, offering easy to use filters, dimensions, and similar data aggregation. You can now generate and export data from Advanced Analytics itself, eliminating the need to switch to the Reports tab to obtain the required data.

This feature will be automatically enabled for all Advanced Analytics users.

Coconut Connect

Co-browse enhancements

We’ve made improvements to the co-browse experience within Coconut Connect. These updates help to create a more robust experience related to participants joining and leaving the meeting while a co-browsing session is in progress.

These enhancements will be automatically enabled for all Coconut Connect users.

Maintenance

Throughout this month we will be performing maintenance work on Coconut Connect. No downtime or direct impact on your meeting experience is expected. If you do, however, experience any issues please reach out to your support channels.

Integrations

Alkami digital banking

We're thrilled to announce our latest integration with Alkami Digital Banking! With this integration, your account holders can now:

  • Request appointments in-app, eliminating the need to wait in lines or make tedious phone calls

  • Choose from multiple booking options including in-person meetings, phone calls, or video conferencing.

  • Specify their service requirements in advance, ensuring they're matched with the perfect expert for their needs

  • Receive calendar notifications and invites, ensuring they never miss an appointment again

To learn more, connect with your Coconut Account Manager!

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Locations

New location categories

We’ve added the ability to select a Location Category while creating new locations or editing an existing location in Coconut. This new update helps you to manage a group of locations more easily.

This feature will be automatically enabled for all users.

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