Two-factor authentication (2FA) adds an extra layer of security to your Collect account. When enabled, you’ll be asked to enter a one-time code after your usual login to help prevent unauthorised access.
What is 2FA?
2FA requires two forms of verification:
Something you know: Your Collect login (email address and password)
Something you receive: A one-time verification code sent to your email address or by SMS
This protects your account even if someone learns your password.
How to enable 2FA for your Collect account
1. Log in to Collect
Login using your usual email address and password.
2. Verify your email address
Check your inbox for a 6‑digit verification code sent to the email address you used to login.
Enter this code into Collect to verify your email address.
3. Add a phone number (optional)
You’ll be prompted to add a phone number as a backup method.
Click Send code to receive a 6‑digit verification code by SMS.
Enter this code to verify your phone number.
You can skip this step if you prefer to use email only.
4. Finish setup
Once your email address is verified, 2FA is enabled.
At your next login, you’ll be asked to enter a new 6‑digit code after entering your password.
If you added your phone number, you can request your code by SMS.
Logging in with 2FA enabled
When 2FA is active:
Enter your email address and password.
Collect will prompt you for a verification code.
If you added a phone number, you can request a code by SMS.
Enter the 6‑digit code.
Click Log in.
If the code is mistyped or expires, you can request a new one.
If you lose access to your phone or email address
If you cannot access your verification codes, contact Collect Support at support@creditorwatch.com.au.
You may be asked additional questions to verify your identity before 2FA can be disabled or reset.
Frequently asked questions
Is 2FA mandatory?
This depends on your organisation’s security policy. We strongly recommend enabling 2FA to protect your account.
Can I use SMS for 2FA?
Yes. Collect supports verification codes via email and SMS.
Does 2FA apply to all users?
If your organisation enforces 2FA, all users will be required to set it up at their next login.
Need Additional Help?
If you have questions or need additional help, contact the CreditorWatch Support Team here